Warranty & Support

• 2-year limited manufacturer warranty from the carrier-confirmed delivery date for eligible RAGOAT products.
• Repair, replacement, refund, store credit, or other approved support for eligible claims, at RAGOAT's discretion and subject to applicable law.
• Prepaid return label or another approved return solution for eligible approved warranty returns in the 48 contiguous United States when a return is required.
• Customer support email response target: within 24 hours, 7 days a week.

RAGOAT provides a 2-year limited manufacturer warranty from the carrier-confirmed delivery date for eligible products. Warranty coverage applies only to verified defects in materials or workmanship arising under normal household use and in accordance with the product manual, installation instructions, electrical warnings, firmware guidance, maintenance information, and intended-use limitations.

This warranty applies to the original purchaser of a genuine RAGOAT product purchased from our official website or an authorized sales channel. The warranty is not transferable and may require proof of purchase, order number, delivery date, product model, and product identification information.

During the 2-year warranty period, RAGOAT may provide an approved remedy for verified manufacturing defects affecting normal product operation. Covered issues may include failure to power on with a compatible power source, verified hardware failure preventing normal WiFi extension or repeater operation, Ethernet-port failure, WPS or reset-button failure, indicator-light failure, structural defects, or other functional issues caused by defects in materials or workmanship.

The warranty does not guarantee a particular internet speed, WiFi range, signal strength, number of connected devices, or compatibility with every router, modem, internet provider, device, network configuration, or building environment.

For an approved claim, RAGOAT may troubleshoot, repair the product, replace a defective part, replace the product with the same or a functionally equivalent model, issue store credit, or refund the eligible purchase amount. The remedy will be selected by RAGOAT based on the defect, product availability, repair feasibility, claim history, and applicable law. A replacement product or part does not restart or extend the original warranty period unless required by applicable law.

For approved claims involving a verified defect, damaged arrival, or incorrect item, RAGOAT may ship a replacement based on inventory availability and the claim type. In some cases, the original product must be returned using a prepaid label or approved return solution before or after replacement shipment.

This warranty does not cover normal wear and tear, cosmetic scratches or discoloration, consumable accessories, misuse, abuse, neglect, improper installation, use with incompatible power adapters or equipment, electrical surges, unstable power, water exposure, fire, drops, impacts, extreme temperatures, blocked ventilation, improper storage, unauthorized modification or repair, unsupported firmware modification, malware or third-party software, internet-service outages, router or modem problems, wireless interference, building-layout limitations, commercial or rental use unless expressly sold for that purpose, loss, theft, intentional damage, third-party damage, or products purchased from unauthorized sellers.

Contact support@ragoat.com or +86 19560149290 as soon as the issue is identified. Provide the order number, proof of purchase, product model, carrier-confirmed delivery date, and a clear description of the problem. Include photos or videos showing the issue, the product label or serial number if available, screenshots of relevant settings or error messages when appropriate, and any relevant packaging damage. Follow reasonable troubleshooting steps requested by RAGOAT. Do not send products back without approval.

For approved warranty claims in the 48 contiguous United States, RAGOAT will provide a prepaid return shipping label or another approved return solution when a return is required. The product must be returned with the parts and accessories requested by the support team. Failure to return a required item after receiving a replacement may result in additional charges where permitted by law. Return-shipping support does not apply to unapproved claims or damage excluded by this policy.

After receiving all required information or the returned product, RAGOAT normally inspects and processes a warranty claim within 3 to 5 business days. Complex claims, missing information, carrier delays, high-volume periods, unavailable replacement inventory, or additional technical review may require more time. RAGOAT will communicate material delays and the next available resolution step.

Our support team can assist with setup, placement guidance, basic configuration, troubleshooting, returns, exchanges, replacement support, and warranty claims. We aim to reply within 24 hours, 7 days a week. Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email. Complex investigations or peak-volume cases may require additional resolution time after the initial response.

Digital manuals, quick-start guides, installation instructions, placement guidance, reset instructions, firmware guidance, maintenance information, and troubleshooting steps may be provided on the website or through customer support. Where available, replacement accessories or parts may be offered for purchase after the warranty period or when the item is not covered.

This limited warranty gives customers specific rights. Customers may also have additional rights under applicable consumer-protection laws. Nothing in this policy limits rights that cannot legally be limited or excluded.

For warranty claims, technical support, or after-sales service, contact support@ragoat.com or +86 19560149290. We aim to reply within 24 hours, 7 days a week. Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.