Returns & Refunds Policy

30-Day Returns & Exchanges

• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.

• The restocking fee is $0.00 for eligible approved returns.

• Return shipping responsibility depends on the reason for the return.

• For approved defective, damaged, or incorrectly shipped items caused by RAGOAT, RAGOAT will cover return shipping or provide replacement service.

• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.

• Contact RAGOAT and receive return authorization before shipping any return.

1. Return Window

Customers may request a return or exchange within 30 days of the delivery date shown by the carrier. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

2. Return Eligibility

The request must be submitted within 30 days of carrier-confirmed delivery. The customer must provide the order number or other proof of purchase. The product should be returned with the original packaging, manuals, power adapter, Ethernet cable, accessories, and other included items when reasonably available. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, incompatible power equipment, use outside its intended purpose, or missing major required components. Opening the package does not automatically make a defective, damaged, or incorrect item ineligible.

3. Defective, Damaged, or Incorrect Items

For defective, damaged, or incorrect items, RAGOAT may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, troubleshooting, carrier information, or inspection.

4. Return Shipping & Restocking Fees

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. RAGOAT-responsibility returns are covered by RAGOAT after approval. For eligible approved returns, RAGOAT charges a $0.00 restocking fee.

5. Customer-Remorse Returns

If you wish to return an item due to a change of mind, ordering the wrong product, or finding that it is no longer needed, you are responsible for arranging and paying the related return shipping costs.

Important Note: Our official return/exchange address is located in Fujian Province, China. International return shipping may be expensive and may take several weeks. To help avoid unnecessary shipping costs and delays, please contact us at support@ragoat.com before sending anything back.

Our support team may be able to offer a more practical solution depending on your situation, such as troubleshooting assistance, replacement support, or another appropriate resolution.

Do not send any product back without prior authorization from RAGOAT. We will provide the applicable return instructions and confirm the official return address before shipment.

6. RAGOAT-Responsibility Returns

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by RAGOAT, RAGOAT will cover approved return shipping or provide replacement service after the issue is reviewed and approved.

7. Non-Refundable Shipping and Fees

Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by applicable law or unless the return is caused by an error on RAGOAT's part.

8. How to Start a Return or Exchange

Contact support@ragoat.com or +86 19560149290 within 30 days of delivery.

Please include your order number, the email address used at checkout, and the reason for your request. For damaged, defective, or incorrect items, please also include clear photos or videos showing the issue.

Our customer service phone hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). We aim to reply to emails within 24 hours, 7 days a week. For the fastest resolution outside of our phone service hours, please contact us by email.

Do not send products back to the manufacturer's address shown on the packaging without our prior authorization.

You must wait for our support team to provide return authorization and the exact return shipping instructions before sending the product. Unauthorized returns may be rejected.

9. Return Address and Authorization

Approved returns or exchanges may be directed to the following official RAGOAT return/exchange address:

Room 1608, Block A-1, Qujing Diyuan, No.11 Dafang Lane, Luocheng Town, Hui'an County, Fujian Province, China

However, do not ship a return or exchange to this address without contacting us first.

Please contact support@ragoat.com before shipping any product so that we can confirm return eligibility, provide authorization, verify the correct return instructions, and confirm the official return address for your case.

Unauthorized returns or returns sent without following our instructions may be rejected.

10. Exchanges and Replacement Support

For approved exchanges, RAGOAT will arrange a replacement depending on product availability. For defective, damaged, or incorrect items, RAGOAT may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

11. Refund Processing

After RAGOAT receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. The bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may take an additional 5 to 7 business days to post the refund after RAGOAT processes it.

12. Non-Returnable or Limited-Return Items

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

13. Lost Packages and Delivery Issues

If tracking shows a package was lost in transit or delivered but not received, contact RAGOAT with the order number and tracking number. RAGOAT will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or failed delivery instruction provided by the customer, RAGOAT may provide a replacement or refund according to the investigation result.

14. Cancellations

If an order needs to be canceled, contact RAGOAT immediately. RAGOAT will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If RAGOAT cannot ship within the stated or otherwise agreed timeframe, the customer may be offered the option to cancel the unshipped order for a full refund.

15. Return Abuse

RAGOAT reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms, subject to applicable law.

16. Contact Us

For return, refund, exchange, or replacement support, please contact support@ragoat.com or +86 19560149290. We aim to reply within 24 hours, 7 days a week. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.