Privacy Policy

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order number, payment confirmation, returns, exchanges, refunds, and customer service history.
• Payment-related information. Payment card data is processed securely by Shopify and trusted payment providers and is not stored directly by RAGOAT.
• Account information when account features are available.
• Communications with us, including emails, live chat messages, support requests, photos or videos submitted for warranty or return claims, and feedback or reviews.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookies, log files, and interactions with our website.

We collect information directly from you, automatically through cookies, pixels, log files, analytics tools, and similar technologies, and from service providers and business partners that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze website performance, and deliver marketing services.

We use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to support requests, verify product or shipping issues, improve the website and checkout experience, send order and service notifications, send permitted marketing communications, prevent fraud, and comply with legal obligations.

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted service providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.

RAGOAT does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems. We will never ask you to email full credit card numbers, passwords, or one-time passcodes.

We use cookies and similar technologies to operate the website, remember your preferences, keep your cart active, understand website performance, personalize content, and support advertising. You may manage cookies through your browser settings.

We may share personal information with Shopify, payment processors, fraud prevention providers, shipping carriers, warehouse partners, customer support providers, marketing providers, analytics providers, professional advisors, authorities where required by law, or successors in connection with a business transaction. RAGOAT does not sell or rent your personal information.

If you are a resident of California or another U.S. state with applicable privacy laws, you may have the right to request access to your personal information, request deletion or correction, and opt out of the sale or sharing of personal information. RAGOAT does not sell your personal information. To exercise these rights, contact support@ragoat.com.

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of electronic transmission or storage is completely secure. Please do not send sensitive payment information or confidential information through unsecured channels such as email.

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to opt out of certain processing such as targeted advertising or marketing communications. You may unsubscribe from promotional emails using the unsubscribe link in our emails.

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

RAGOAT may receive photos, videos, reviews, testimonials, or other materials from customers for customer support, warranty verification, return processing, product troubleshooting, or other service-related purposes.

RAGOAT will not use a customer's identifiable image, likeness, photograph, video, voice recording, testimonial, review, or media submitted for customer support, returns, refunds, warranty claims, or other service purposes in public advertising, paid advertising, social-media promotions, endorsements, or other marketing materials without the customer's separate and explicit consent.

Providing such content for customer support, product troubleshooting, returns, refunds, warranty service, or another service request does not by itself constitute consent for advertising or promotional use.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised Last updated date.

For questions about this Privacy Policy or to exercise privacy rights, please contact Quanzhou Huian Qingyu Trading Co., Ltd. at support@ragoat.com or +86 19560149290. Registered business address: Room 1608, Building A-1, Oujing Diyuan, No. 11 Liufangcheng Lane, Luocheng Town, Hui'an County, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.