Legal Notices

1. Website Operator

Brand name: RAGOAT. Website: https://ragoat.com. Public email: support@ragoat.com (We aim to reply within 24 hours, 7 days a week.) Customer service phone: +86 19560149290. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). Registered address: Room 1608, Block A-1, Qujing Diyuan, No.11 Dafang Lane, Luocheng Town, Hui'an County, Fujian Province, China. For the fastest resolution outside our phone service hours, please reach out via email.

2. Product Information

RAGOAT makes reasonable efforts to display accurate product descriptions, specifications, prices, availability, images, accessories, delivery estimates, and promotional information. However, we do not guarantee that all information is complete, current, or free of errors. Product color, appearance, packaging, accessories, or minor design details may vary due to display settings, photography lighting, production updates, or inventory batches. Any quoted WiFi speed, range, coverage, signal strength, or device-capacity figure is a manufacturer-rated figure measured under ideal conditions; real-world performance may be materially lower and depends on the primary router, internet service plan, connected devices, network standard, placement, walls, building materials, interference, distance, and local network conditions. Advertised values are not guaranteed in every environment.

3. Pricing and Availability

Prices, promotions, discounts, product availability, and shipping offers may change without prior notice. We reserve the right to correct errors, update product information, limit quantities, refuse orders, or cancel orders affected by pricing mistakes, stock issues, suspected fraud, payment issues, or incorrect product information.

4. No Professional Advice

Information on our website, including product guides, setup tips, networking tips, safety information, and blog content, is provided for general informational purposes only. It should not be considered professional network-engineering, cybersecurity, electrical, technical, safety, or legal advice. Always read and follow the product manual, warnings, and applicable safety instructions before use.

5. Product Use and Safety

Customers are responsible for installing and using RAGOAT products safely and only for their intended home or small-office networking purposes. Use a compatible power source, keep the product dry and adequately ventilated, do not block vents, do not install it near excessive heat or flammable materials, and follow the manual and electrical warnings. Keep products and accessories away from children unless supervised by a responsible adult.

6. Quality and Safety Transparency

RAGOAT may provide product manuals, safety guidance, specifications, usage tips, troubleshooting support, and product documentation for select product models. Certification, testing, declaration, or compliance documents apply only to the specific product model, version, batch, component, or scope stated in each document. RAGOAT does not claim that all products are certified unless matching documentation is available for the specific product.

7. Intellectual Property

All content on the website, including text, images, product photos, graphics, icons, logos, layouts, videos, designs, brand names, and other materials, is owned by or licensed to RAGOAT and protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, sell, or exploit website content without prior written permission from RAGOAT.

8. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, analytics tools, or service providers. These links and services are provided for convenience. RAGOAT is not responsible for third-party websites, policies, practices, content, security, availability, or accuracy.

9. Payment Security

RAGOAT uses secure checkout technologies and trusted payment processors to help protect payment transactions. We do not directly store full payment card numbers on our own systems. Accepted payment methods are listed in our Payment Policy.

10. Shipping, Returns, Warranty, and Other Policies

Shipping, returns, refunds, exchanges, warranty support, privacy practices, payment methods, and service terms are governed by the corresponding RAGOAT policies posted on our website. Please review all applicable policies carefully before placing an order.

11. Limitation of Liability

To the fullest extent permitted by law, RAGOAT is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, products, content, or services. To the fullest extent permitted by law, RAGOAT's total liability for any claim related to a product purchase is limited to the amount paid for the product giving rise to the claim.

12. Changes to This Legal Notice

We may update this Legal Notice from time to time. Changes take effect when posted on our website unless otherwise required by law.

13. Contact Us

If you have questions about this Legal Notice, please contact support@ragoat.com or +86 19560149290. We aim to reply within 24 hours, 7 days a week. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.