Terms of Service

You must be at least the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You agree not to use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services for unsafe, unlawful, abusive, or policy-manipulation purposes.

Your order is an offer to purchase products from RAGOAT. We may accept, reject, cancel, or limit an order for reasons including product availability, payment authorization failure, pricing or product information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these terms.

Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a replacement, waitlist option, or refund.

Prices, promotions, discount codes, and bundles are displayed on the website, Deals page, product pages, or announcement bar when active, and may change without notice. Promotions may have limitations, expiration dates, or eligibility requirements. Taxes and applicable fees, if any, will be handled according to the checkout display and applicable laws.

Payment must be successfully authorized before an order is processed. RAGOAT uses secure checkout and trusted payment processors. We reserve the right to cancel or delay orders if payment cannot be verified, if a chargeback or payment dispute is opened, or if fraud-prevention systems flag a transaction for review.

Shipping and delivery are governed by our Shipping Policy. RAGOAT currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated. Risk of loss generally passes to you when the carrier confirms delivery to the shipping address provided, subject to applicable consumer protection laws and our support process for verified carrier issues, lost packages, or damaged shipments.

Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact support@ragoat.com before returning any product. RAGOAT Customer Support will confirm the applicable authorized return address and instructions based on your actual return location, order details, product type, and currently available fulfillment arrangements. Do not send products directly to an Amazon FBA facility, overseas warehouse, or registered business address without prior authorization.

RAGOAT provides customer support by email and, when available, live chat or other support channels. We aim to reply within 24 hours, 7 days a week. Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email. Complex warranty, carrier, or high-volume cases may require additional resolution time after the initial response.

If you submit reviews, photos, videos, comments, feedback, or other content to RAGOAT, you grant RAGOAT a non-exclusive, worldwide, royalty-free license to use such content for operating the website, providing customer support, product improvement, and displaying the content in connection with the submission, subject to applicable law and our Privacy Policy. RAGOAT will not use identifiable customer photos, videos, testimonials, or reviews in public advertising, paid advertising, or promotional campaigns without separate permission where required under our Privacy Policy. You must not submit content that is false, misleading, illegal, offensive, infringing, or harmful.

Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an as-available basis. To the fullest extent permitted by law, RAGOAT disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, RAGOAT is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, our total liability for claims arising from a product purchase is limited to the amount paid for the product at issue.

These Terms are generally governed by the laws applicable to the registered business entity in China, except where mandatory consumer protection laws in the customer's state or place of residence apply.

Nothing in these Terms limits or excludes any non-waivable statutory rights or remedies available to consumers under applicable United States federal, state, or local consumer protection laws.

Where mandatory law gives a consumer the right to bring a claim in a different jurisdiction or forum, that mandatory right will not be restricted by these Terms. If a concern arises, please contact RAGOAT first so we can try to resolve it in good faith.

We may update these Service Terms at any time. The updated version will be posted on our website with a revised Last updated date. Continued use of our website after changes are posted means you accept the updated terms.

These Service Terms are provided by Quanzhou Huian Qingyu Trading Co., Ltd. For questions, please contact support@ragoat.com or +86 19560149290. We aim to reply within 24 hours, 7 days a week. Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.